Return Merchandise
Authorization Information


 

inland Products will gladly replace any merchandise covered under our Limited One Year Warranty and it has been more than 30 days since the original purchase.

If for any reason a customer finds a defective product that was purchased from a retail store, inland Products will provide replacement for such product if it has been more than 30 days since the original purchase.  

If for any reason a customer finds there are items missing from within most Inland packaging on some products, we will gladly ship out that item to the customer. This is dependent on the item, as in some cases it may not be a part we have in-house. In doing so saving the trouble and expense of returning merchandise. This would be considered an amendment to our current One Year Limited Warranty and our Customer Service Policy.

If you find that a return of merchandise is needed please follow this process:

For all returns, you must first call
Technical Support at 1.800.378-1951  X 101
Direct Telephone Number: 714.525.9800 X 101

Telephone Hours: Monday - Friday (Variable) 
e-Mail Hours: 24 / 7

*it is recommended that when you call, if you leave a voice message,
you ALSO send an email. this will ensure faster service.

Regardless of how you want to return merchandise, you first must call or email Technical Support to obtain an RMA (Return Merchandise Authorization) Number. 

When you contact us, you will need to provide the following information:

        inland Part/Stock/Item Number of each product.

        Name or description of each product.

        Nature of the problem.

After the information is provided, inland Products will process it and provide you with an RMA Number. 

No returns will be accepted without an RMA Number.

After you have obtained your RMA Number, follow the steps below to return the merchandise.

Shipping Instructions:

  1. Pack the item securely in the original packaging. Include all contents of the original package such as manuals, disks, cables, etc. If all contents are not included, we may not be able to process the return.
  2. In the package, place a copy of the packing list that came with your order and/or your receipt. Keep the original documentation for your records.
  3. Include the RMA number, your full name, address, telephone number, email address and any other shipping information we may need for this replacement.  
  4. Your return address MUST be included inside the package you are returning to us. Without that information it could cause a delay in the return shipment of the merchandise.
  5. Ship your return to our warehouse address listed below. We recommend the Postal Service, UPS or Federal Express. The customer as stated in our Limited One Year Warranty must prepay all shipping charges when sending an RMA to us.
  6. Address your package to:

Inland Products, Inc.
RMA#  ***************
1410 E. Walnut Avenue
Fullerton, CA  92831

  1. Keep the shipping tracking number. This number will identify the receiving date of your package.  It is recommended that you make sure there is a tracking number for your package. inland will not be responsible for a shipment that does not arrive to our warehouse.
  2. It is the customerís responsibility to be able to track any package sent to inland Products.
  3. When your RMA package is received at our warehouse we will promptly replace the items. There is typically a 5 day turn around on getting the replacement sent out to the customer.
  4. Your return item will be shipped UPS ground delivery from inland Products California warehouse to the address you provide.

*NOTE! Returns cannot be accepted without an RMA number. Please write your RMA number on the outside of the box. 


Inland Product Home Page

This Information Last Updated: October 05, 200 9